"There was an error getting the project information"

[admin]

The error message in the subject line is pretty rare but it has shown up in situations where there is a large number of clips, sometimes over a thousand, in the project. When PluralEyes requests the project information, Final Cut fails. We have not determined exactly how many clips is the maximum. A couple of hundred clips is OK; 1200 clips is not.

The workaround is straightforward: it is unlikely that you are trying to sync a thousand clips, so create a copy of the project that has just the clips you want to sync.